This page applies to the FixMyGPS mobile app (iOS and Android), the partner portal at partners.fixmygps.com and requests made through our website. It is also the data deletion instructions URL for Meta (Facebook, Instagram and WhatsApp) integrations.
How to request deletion
- Fill in the form below using the email and phone number on your account, or email [email protected] from that address with the subject “Delete my account”. You can also call +1 717-322-0202.
- We verify it is you (by replying to your email or calling your number on file).
- We delete your account and data within 30 days of verification and confirm by email. Sign-in access is removed immediately once verified.
Partner Owners: deleting the company account also removes its Technicians’ logins. Technicians can ask to delete only their own login; ask your Partner Owner first if you have open jobs.
What we delete
- Your sign-in identity and profile (name, email, phone, role).
- Contact-form and customer request details that are not needed for an open job or dispute.
- Push notification tokens and device information.
- Location data from jobs (otherwise purged automatically 90 days after each job).
- Documents you uploaded for onboarding where we are not required to keep them (see below).
What we may keep, and for how long
Some records must be retained by law or to protect the integrity of completed work and payments. Where we keep them, they are restricted and not used for anything else.
| Data | Why kept | Retention |
|---|---|---|
| Job evidence (photos, device scans) for completed jobs | Warranty and dispute window; compliance | Up to 3 years from the job, personal identifiers removed where possible |
| Payout records, W-9 and tax information | Tax and accounting law (e.g. 1099 reporting) | As required by law |
| Insurance and KYB verification documents | Legal and contractual obligations | Statutory period after offboarding |
| Audit log of dispatch, review and payout actions | Fraud prevention and record integrity | Retained; limited to actor ID, role, action and timestamp |
| Backups | Disaster recovery | Deleted data ages out of backups on the normal backup cycle |
Before you delete
- Deletion is permanent and cannot be undone. You will lose access to job history and payout statements, so download anything you need first.
- Pending payouts will be settled to your bank account on file before closure, subject to any amounts under dispute.
- Want to stop only location or messages? You can turn off location in device settings, or see Messaging, without deleting your account.
More about how we handle data: Privacy Policy.